Returns & Exchanges

At Mixsoon Official, we want you to be completely satisfied with your minimalist skincare journey. If you are not happy with your purchase, we accept returns of unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the unused items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship to Mixsoon

  Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.