Frequently Asked Questions
Everything you need to know about Mixsoon's minimalist skincare.
Are Mixsoon products suitable for sensitive skin?
Yes, our philosophy is based on minimalism. We use essential ingredients and eliminate unnecessary additives, making our formulations ideal for sensitive and reactive skin types.
How long does international shipping take?
We typically process orders within 1-2 business days. International shipping generally takes 7-14 business days depending on your location and local customs processing.
Are your products cruelty-free and vegan?
Mixsoon is a cruelty-free brand. Most of our products, including our best-selling Bean Essence, are 100% vegan and do not contain any animal-derived ingredients.
What is your return policy?
We accept returns for unopened and unused products within 30 days of delivery. Please contact our support team to initiate a return authorization.
Can I layer different Mixsoon essences together?
Absolutely. Our single-ingredient essences are designed to be layered or mixed. We recommend starting with the thinnest consistency and moving to the thickest.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a secure checkout process.